Due to the outbreak of Covid-19, it may take longer for your order to arrive. International orders may be delayed, depending on the situation in the country your order is being sent to.
We will make every effort to dispatch goods within two working days, and usually this means you will receive your goods within seven working days of making your order.
We will make every effort to dispatch goods within 2 working days, and usually this means you will receive your goods within 7–14 working days of making your order.
We endeavour to ship all items in an order in one parcel. However, from time to time we may have to deliver your order in separate parcels. Regardless of the number of deliveries you receive, you'll only be charged the shipping amount that was originally quoted when you placed your order.
If you are ordering goods for delivery outside of the United Kingdom, please note that your order may be subject to import duties, taxes and service charges, which are calculated once the goods reach the country of destination. Any such charges which are applied in relation to customs clearance must be paid by you.
Please note that customs policies vary widely from country to country and we’d recommend you to contact your local customs office or post office for further information regarding importation taxes and duties that may be applicable to your online order.
Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.
By placing an order it is accepted by you that The Wiener Holocaust Library has no control over additional charges in relation to customs clearance. If these charges are not paid and if the parcel is returned back to The Wiener Holocaust Library, we will refund your account for the goods returned.
If you have any queries or wish to discuss your order, please email us at firstname.lastname@example.org.