Delivery Information

 

UK Delivery

We will make every effort to dispatch goods within two working days, and usually this means you will receive your goods within seven working days of making your order.

Europe/International Delivery

We will make every effort to dispatch goods within 2 working days, and usually this means you will receive your goods within 7–14 working days of making your order.

You may be contacted by The Wiener Holocaust Library to pay an additional shipping fee if the parcel has multiple books, as the website does not calculate weight in the shipping fee estimate. If you are uncomfortable with paying an extra fee, the order can be refunded.

Part Deliveries

We endeavour to ship all items in an order in one parcel. However, from time to time we may have to deliver your order in separate parcels. Regardless of the number of deliveries you receive, you'll only be charged the shipping amount that was originally quoted when you placed your order.

Customs Charges

If you are ordering goods for delivery outside of the United Kingdom, please note that your order may be subject to import duties, taxes and service charges, which are calculated once the goods reach the country of destination. Any such charges which are applied in relation to customs clearance must be paid by you.

Please note that customs policies vary widely from country to country and we’d recommend you to contact your local customs office or post office for further information regarding importation taxes and duties that may be applicable to your online order.

Please be aware that cross-border shipments are subject to opening and inspection by custom authorities.

By placing an order it is accepted by you that The Wiener Holocaust Library has no control over additional charges in relation to customs clearance. If these charges are not paid and if the parcel is returned back to The Wiener Holocaust Library, we will refund your account for the goods returned.

If you have any queries or wish to discuss your order, please email us at info@wienerholocaustlibrary.org.