Returns and Refunds

We want you to be delighted with your online purchase, so if your goods are unwanted for any reason, please let us know within 45 days of purchase. 

Under the Distance Selling Regulations, if you buy merchandise online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charge but does not include the cost of returning the item.

You must then return the unwanted goods, unused and in original packaging to:

The Wiener Holocaust Library
29 Russell Square

We recommend that you use a recorded delivery service or obtain a proof of postage, as the parcel remains your responsibility until it reaches the The Wiener Holocaust Library. Our returns policy does not affect your statutory rights.

In the unlikely event that your goods arrive faulty or damaged, please call us on 0207 636 7247 or email us for advice on how to return the good(s) in the original packaging with all relevant documentation. Please also state the nature of the defect and let us know if you would prefer a refund or a replacement.